We understand that plans can change. This cancellation policy explains how rescheduling and cancellations are handled for product photography, styled photography, social media content, and product video services booked with JYE Photo Studio.

1. Rescheduling

If you need to reschedule your shoot, please inform us as early as possible. Rescheduling is subject to studio availability and the preparation already completed for your booking.

Last-minute rescheduling may affect your delivery timeline, especially if products, props, styling materials, or studio time have already been arranged.

2. Cancellation Before Shoot Preparation

If cancellation happens before any shoot preparation, product handling, styling planning, or studio time has started, we will review the booking status and advise whether any deposit or payment can be refunded.

3. Cancellation After Preparation Has Started

Once shoot preparation has started, cancellation fees may apply. This may include time spent on planning, styling direction, prop sourcing, product preparation, studio scheduling, or other work already completed for the shoot.

4. Cancellation After Products Are Received

If products have already been delivered to JYE Photo Studio, the client is responsible for arranging collection or return delivery. Courier fees, delivery charges, and related handling costs are the client's responsibility unless otherwise agreed.

5. No-Show or Late Product Delivery

If products are not delivered on time, or if required information is not provided before the scheduled shoot, the shoot may need to be postponed. This may affect the final delivery date and may require a new shoot slot.

6. Refunds

Refunds are reviewed case by case based on the confirmed booking terms, preparation completed, and work already carried out. Any approved refund will be discussed with the client before processing.

7. Completed Work

Payments for completed photography, videography, editing, planning, or preparation work are non-refundable once the work has been carried out.

8. Agreement

By confirming a booking with JYE Photo Studio, you agree to this cancellation policy and our booking terms.

For questions, please contact us at jyestudiosg@gmail.com.